Refund policy

Refund & Return Policy

Last updated: 3/25/2026

We want you to be completely satisfied with your purchase. If you are not happy with your order, we're here to help.

1. Return Window

You have 30 days from the date of delivery to request a return. After 30 days, we are unable to accept returns or offer refunds.

2. Eligibility

To be eligible for a return, items must be unused, in their original condition, and in their original packaging. Items that are damaged due to misuse, missing parts, or returned more than 30 days after delivery are not eligible.

The following items are non-returnable: Hygiene Products,

3. How to Start a Return

To initiate a return, email us at info@leonaboston.com with your order number and reason for return. We will respond within [X] business days with return instructions. Do not send items back without first receiving return instructions from us.

4. Return Shipping

Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong item sent, defective product). We recommend using a trackable shipping service. We are not responsible for items lost in return transit.

5. Refunds

Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed to your original payment method within [X] business days. Processing times may vary depending on your payment provider.

Shipping costs from the original order are non-refundable unless the return is due to our error.

6. Damaged or Wrong Items

If you received a damaged or incorrect item, please contact us at info@leonaboston.com within 7 days of delivery with your order number and a photo of the item. We will resolve the issue at no additional cost to you.

7. Exchanges

We do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order.

8. Contact

Leona Boston

Email: info@leonaboston.com